The ExStra Last Look Guarantee
We at ExStra feel strongly that our combination of experience, expertise, state-of-the-art processes and commitment to service simply cannot be matched by any other reverse exchange accommodator in the industry.
We also know that we still have to compete. We are often compared to other accommodators who offer their services at rock-bottom fees. We often choose to compete but prefer to do so on something resembling a level-playing field. This means that we’ll decline to match the price of an accommodator who considers reverse exchanges to be “loss-leaders” and has no intention of matching our commitment to thoroughness and responsiveness. We also won’t try to match those accommodators who’s initial fees are very low but who “nickel and dime” their clients with additional fees for other “services” that should be included in the price but aren’t. We have all encountered these pricing strategies in other contexts. We don’t engage in them.
We will, however, make the following guarantee: if you give us the “last look” and we agree to match the price, we’ll provide more value for your money than the competing accommodator.
In order for this to work, you’ll have to agree that:
- The idea of the “last look” includes an informal agreement that if you give us a chance to look at what has been proposed by a competitor and we elect to match the price and give you a written statement of the added value we provide, then we have earned your business at that time.
- The information on the competing offer must be in writing or available publically. We routinely issue written statements of what we propose and what it will cost and our competitors should too.
- There are various ways that we can provide more value to you as an Exchangor. We’ll look at your situation and develop an optimal strategy that may include:
- Superior asset protection
- Inclusion of multiple assets
- Introduction of a partner that makes one or more of the ancillary aspects of the exchange easier or less risky
- Specific provisions that reduce the likelihood of taxable events in case your exchange fails
- Provide a strategy for extending the exchange beyond 180 days if necessary
- Providing you with more information about your exchange and the treatment you and your tax professional may choose to apply to further reduce taxes or risk.
We are dedicated and enthusiastic about reverse exchanges and don’t want to lose a client to any competitor. Give us a chance to prove to you that our considerable investments in our processes and capabilities will pay dividends for you too.